Root Cause Analysis
On August 4, 2022, from 2:43AM to 3:00PM UTC, Qlik customers using QlikIDP were unable to log into Qlik Cloud or MyQlik, including access to web sites like the Support portal. The issue affected users in all regions. Qlik customers with an enterprise IDP or who were previously signed in were not affected.
Root Cause Summary and Remediation
The issue was caused by a deployment by our third party IDP vendor to update their Node.js TLS versions. Qlik was not made aware of the update in advance. The failure of the IDP vendor to provide advance notice and its incomplete error message impacted Qlik’s ability to resolve the issue in a timely manner.
Qlik recognizes that this incident had an impact across all regions. In order to further reiterate our commitment to improving our customers’ experience with Qlik, we have identified key areas to prevent a recurrence of this authentication issue including heightened monitoring, ensuring resiliency best practices with our vendors, and enhancing external communication.
If your account is locked, please use the password reset link under the login box.
For help resetting your password, visit https://community.qlik.com/t5/Knowledge/My-Qlik-Account-is-blocked-Your-Account-has-been-blocked-after/ta-p/1798993
Also, we are working with our technical partner to unblock all accounts that were blocked during this incident.